​​WELCOME to Lady Bennett 18! We pride ourselves in providing excellent customer service and quality products to our customers to ensure shopping with us is a great experience from start to finish. Please take a moment to review our shipping/ shop policies below.

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✨️ACCEPTABLE METHODS OF PAYMENT✨️

 

Acceptable methods of payment include: Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay and PayPal.

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Acceptable methods of payment for Instagram and Tik Tok Live/ Story Sales: Cashapp, Paypal, Zelle, and Debit/Credit Cards. 

 

✨️PROCESSING & SHIPPING✨️

 

All orders are processed and shipped within 1-3 business days via USPS (Ground Advantage, Priority Mail or Priority Mail Express) from Las Vegas, NV.

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Business Hours: Monday- Friday 9am-5pm PST & Saturday 10am-2pm PST Sunday- CLOSED.

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Tracking information is provided with every shipment. Please be sure to check all email correspondence from us so that you don't miss important information about your packages' expected arrival dates or any possible delays.

 

✨️DELIVERY TIMEFRAME✨️

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Normal delivery time ranges from 1 to 5 business days.

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Please note: Delivery time may vary based upon your location and shipping method chosen at check out. There is also a chance of delivery time increasing due to USPS postal delays, Holiday schedules and other unforeseen circumstances.

 

✨️RETURN & CANCELLATION POLICY✨️

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We do not accept refunds, exchanges, or cancellations at any time for any reason.

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Shop credit will be provided for lost, damaged, defective, or incorrect item(s) sent upon review and approval. 

For more detail, please see the shop credit and incorrect, lost, damaged, or missing items sections below.

 

✨️ SHOP CREDIT✨️

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Shop Credit will be given upon review and approval for any item(s) that are incorrect, defective or not as described and for any item(s) that were damaged in transit.

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Please note: Amount of credit will not exceed the price paid for each item that has been reviewed and approved for shop credit. 

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Taxes and shipping are non-refundable.

 

✨️INCORRECT, LOST, DAMAGED, OR MISSING ITEMS✨️

 

All items are inspected thoroughly, cleaned, and inspected again prior to shipping. Please note: We curate modern to vintage items in new and used conditions. Please understand that there is a potential for items to have some flaws or wear, which will be noted in the description. Please be sure to review descriptions, photos and measurements prior to purchasing. (Photos are a part of the description).

 

If we do, however, make a mistake with sending a product that has undisclosed flaws that are beyond reasonable wear and tear or if the item is not as described, or if your package is missing contents we will do our best to make it right. These items will be eligible to receive a store credit upon review and approval.

Customers must send photos of items and packaging to info@ladybennett18.com within 3 days of delivery (as confirmed by USPS tracking details) to request shop credit. Claims made after the timeframe listed above will not be eligible for shop credit.

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***Please be sure to take lots of pictures in good lighting so that we can make a claim with USPS to cover damages and/or missing item(s). If item(s) are difficult to see or are in poor lighting, then we will reach out to the customer via email and ask for additional photos. If a response is not received within 24 hours, the claim will no longer be eligible for store credit.

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Please note: It can take 3-4 business days for photos to be reviewed and for a determination to be made, however please allow up to 2 weeks. If the request is approved, shop credit will be issued within 24 hours.

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***LadyBennett18 reserves the right to deny any claim request for shop credit.***

 

✨️GIFT CERTIFICATES & DISCOUNT CODES✨️

 

Gift Certificates & Discount Codes can only be used once per customer per transaction prior to the expiration date listed on the email or physical gift certificate.

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Electronic discount codes will be emailed out periodically to all who have signed up for our mailing list. Please be sure that you have signed up!

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Physical coupons will be mailed out periodically with orders.​

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✨️E-GIFT CARDS✨️

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Gift Cards from Lady Bennett 18 are issued electronically and can be used toward any eligible purchase on our website. Gift cards are delivered by email to the purchaser or recipient provided at checkout.

• Gift cards are non-refundable and cannot be exchanged for cash.

• Lost or stolen gift cards cannot be replaced.

• Gift cards do not expire.

• Gift cards cannot be used to purchase other gift cards.

• Discounts, promo codes, or sweepstakes entries do not apply to gift card purchases.

 

✨️MONTHLY SWEEPSTAKES✨️

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We host a monthly sweepstakes where one winner is selected at random. Everyone may enter once for free, and additional bonus entries can be earned through purchases and engagement.

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Bonus entry options:

• 1 bonus entry per item purchased during the month

• 3 bonus entries for joining our email list

• 2 bonus entries for leaving a review

• 2 bonus entries for sharing the sweepstakes on social media

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At the end of the month, all entries are collected and one winner is chosen at random. Winners are posted on our website and contacted by email.

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***Please note: To participate, customers must submit an entry form during the qualifying month. Only submitted entries will be included in the prize drawing.***

Sign up for our email list to stay updated on future sweepstakes and exclusive offers.

 

✨️DISCLAIMER✨️

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WE RESERVE THE RIGHT TO UPDATE OUR SHIPPING & SHOP POLICIES AT ANY TIME WITHOUT NOTICE.