​​WELCOME to Lady Bennett 18! We pride ourselves in providing excellent customer service and quality products to our customers to ensure shopping with us is a great experience from start to finish. Please take a moment to review our shipping/ shop policies below.

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✨️ACCEPTABLE METHODS OF PAYMENT✨️

 

Acceptable methods of payment include:

Visa, Mastercard, American Express (Amex), China UnionPay, Maestro, JCB, Diners Club, Discover, Apple Pay, Google Pay, and PayPal.

 

✨️PROCESSING & SHIPPING✨️

 

All orders are processed and shipped within 1-3 business days via USPS (Ground Advantage, Priority Mail or Priority Mail Express) from Las Vegas, NV.

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Business Hours: Monday- Friday 9am-5pm PST & Saturday 10am-2pm PST Sunday- CLOSED.

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Tracking information is provided with every shipment. Please be sure to check all email correspondence from us so that you don't miss important information about your packages' expected arrival dates or any possible delays.

 

✨️DELIVERY TIMEFRAME✨️

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Normal delivery time ranges from 1 to 5 business days.

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Please note: Delivery time may vary based upon your location and shipping method chosen at check out. There is also a chance of delivery time increasing due to USPS postal delays, Holiday schedules and other unforeseen circumstances.

 

✨️RETURN & CANCELLATION POLICY✨️

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We do not accept refunds, exchanges, or cancellations at any time for any reason.

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Shop credit will be provided for lost, damaged, defective, or incorrect item(s) sent upon review and approval. 

For more detail, please see the shop credit and incorrect, lost, damaged, or missing items sections below.

 

✨️ SHOP CREDIT✨️

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Shop Credit will be given upon review and approval for any item(s) that are incorrect, defective or not as described and for any item(s) that were damaged in transit.

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Please note: Amount of credit will not exceed the price paid for each item that has been reviewed and approved for shop credit. 

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Taxes and shipping are non-refundable.

 

✨️INCORRECT, LOST, DAMAGED, OR MISSING ITEMS✨️

 

All items are inspected thoroughly, cleaned, and inspected again prior to shipping. Please note: We curate modern to vintage items in new and used conditions. Please understand that there is a potential for items to have some flaws or wear, which will be noted in the description. Please be sure to review descriptions, photos and measurements prior to purchasing. (Photos are a part of the description).

 

If we do, however, make a mistake with sending a product that has undisclosed flaws that are beyond reasonable wear and tear or if the item is not as described, or if your package is missing contents we will do our best to make it right. These items will be eligible to receive a store credit upon review and approval.

Customers must send photos of items and packaging to info@ladybennett18.com within 3 days of delivery (as confirmed by USPS tracking details) to request shop credit. Claims made after the timeframe listed above will not be eligible for shop credit.

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***Please be sure to take lots of pictures in good lighting so that we can make a claim with USPS to cover damages and/or missing item(s). If item(s) are difficult to see or are in poor lighting, then we will reach out to the customer via email and ask for additional photos. If a response is not received within 24 hours, the claim will no longer be eligible for store credit.

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Please note: It can take 3-4 business days for photos to be reviewed and for a determination to be made, however please allow up to 2 weeks. If the request is approved, shop credit will be issued within 24 hours.

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***LadyBennett18 reserves the right to deny any claim request for shop credit.***

 

✨️GIFT CERTIFICATES & DISCOUNT CODES✨️

 

Gift Certificates & Discount Codes can only be used once per customer per transaction prior to the expiration date listed on the email or physical gift certificate.

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Electronic discount codes will be emailed out periodically to all who have signed up for our mailing list. Please be sure that you have signed up!

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Physical coupons will be mailed out periodically with orders.​

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✨️E-GIFT CARDS✨️

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Gift Cards from Lady Bennett 18 are issued electronically and can be used toward any eligible purchase on our website. Gift cards are delivered by email to the purchaser or recipient provided at checkout.

• Gift cards are non-refundable and cannot be exchanged for cash.

• Lost or stolen gift cards cannot be replaced.

• Gift cards do not expire.

• Gift cards cannot be used to purchase other gift cards.

• Discounts, promo codes, or sweepstakes entries do not apply to gift card purchases.

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✨️CROWNED SHOPPER REWARDS (LOYALTY PROGRAM)✨️

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As part of our Crowned Shopper Rewards program, customers earn Diamonds for qualifying purchases and activities on Lady Bennett 18. Diamonds can be collected and redeemed for exclusive rewards, discounts, and special offers. Points have no cash value, are non-transferable, and may only be used on eligible items through our website. Lady Bennett 18 reserves the right to adjust point values, earning rules, or program details at any time to maintain fairness and quality for all Crowned Shoppers.

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✨️GIVEAWAYS✨️

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• Lady Bennett 18 may occasionally offer promotional giveaways. 

• No purchase is necessary to enter or win. Giveaways are open to U.S. residents aged 18 or older unless otherwise stated. 

• Entries are limited to one per person per giveaway. Winners are selected at random and notified via the email address provided at the time of entry. 

• By entering, participants agree to receive email communications from Lady Bennett 18 and may unsubscribe at any time. 

• Giveaways are not sponsored, endorsed, or administered by, or associated with Instagram, Facebook, or TikTok.

 

✨️DISCLAIMER✨️

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WE RESERVE THE RIGHT TO UPDATE OUR SHIPPING & SHOP POLICIES AT ANY TIME WITHOUT NOTICE.